Contact Us

We value every customer's feedback. Whether you need sizing advice for dresses, after-sales support, or have privacy policy questions, please contact us via the following channels. We promise professional responses within 1–2 business days, with urgent cases prioritized:

1. Email Consultation

  • Email: [email protected]
  • Subject Line: Include "Dress Inquiry + Order Number" (e.g., "French Square-Neck Dress Sizing + ORD20250615") for faster processing.
  • Attachment Tips: For fabric details (e.g., silk dress care) or product issues, attach photos and order screenshots to expedite resolution.

2. Phone Support

  • Number: +1 917 416 2384
  • Hours: Mon–Fri 9:00–18:00 EST (excluding holidays)
  • Dedicated Lines:
    • Sizing Advice: Press 1 to connect with our "Dress Fit Specialists," who can provide personalized recommendations with bust/waist measurements.
    • After-Sales Support: Press 2 for our "Fabric Issue Hotline" (for lace snags, silk dyeing concerns, etc.).

3. Urgent Case Prioritization

Mark emails "URGENT" or mention the following when calling for expedited service:

  • Modifying a shipping address (within 24 hours of order placement)
  • Receiving damaged items (e.g., lace dress snags, crushed packaging)
  • International order customs issues (requiring 24-hour document assistance)

4. Self-Service Resources

Visit our Help Center first for FAQs on:

  • Dress Shopping: 3D size charts, fabric comparisons (silk vs. chiffon vs. linen)
  • After-Sales Guides: Lace/silk care videos, return packaging standards
  • Privacy Policy: Data collection breakdowns, cookie management tutorials